Personal Assistant & Sales Associate – Assistant(e) Personnel(le) et Conseiller(ère) de Vente (H/F) – luxe | Casablanca

DORRIMONT — PERSONAL ASSISTANT & SALES ASSOCIATE
Casablanca | Full-time, primarily on-site | English, French and Darija essential

ABOUT DORRIMONT
Dorrimont is a developing luxury business based in Casablanca, specialising in exceptional watches, bespoke lab-grown diamond jewellery and fine leather goods. We are building our founding team and looking for a personable, organised and trustworthy individual to work directly with the founder, welcome clients and help run the business day to day.

THE ROLE
This position combines client service, sales and personal assistant responsibilities. You will help clients feel comfortable, keep appointments and follow-ups organised, and support the founder with business tasks.

A genuine passion for watches and the ability to connect with people matter more than previous luxury retail experience. We can teach our products, systems and sales processes. We are looking for curiosity, integrity, reliability and a willingness to learn.

RESPONSIBILITIES
• Welcome clients and create a warm, professional showroom experience.
• Understand clients' interests and needs and help them explore suitable products.
• Learn our watch, jewellery and leather collections and present them accurately and confidently.
• Respond to inquiries by WhatsApp, telephone, email and social media, coordinating with the team.
• Schedule appointments, manage the founder's business calendar and organise client follow-ups.
• Help prepare quotations, sales documents and product presentations.
• Maintain client records and track inquiries, orders and outstanding tasks.
• Coordinate with suppliers, workshops, delivery providers and other business contacts.
• Keep the showroom and displays presentable and ready for appointments.
• Support daily operations while the founder travels, following agreed procedures and keeping him informed.
• Handle valuable products and confidential information carefully and discreetly.

TRAINING AND SUPPORT
We provide training in our products, client service standards, sales procedures and administrative systems. You will work directly with the founder, with the opportunity to take on more responsibility as the business grows.

COMPENSATION
Salary, working hours and any sales incentive arrangements will be discussed during the interview process.

HOW TO APPLY
Apply using the « Postuler » button on this page, with your CV and a short introduction IN ENGLISH. Tell us:
• Why you would like to work with Dorrimont.
• What interests you about watches, including a favourite watch or brand and why you like it.
• Any experience working with customers or supporting a business.
• Your level of English, French and Darija.
• Your location, availability and monthly salary expectations.

Passion, people skills and reliability carry more weight than formal qualifications or previous luxury retail experience.

LANGUAGES — ALL THREE ARE ESSENTIAL:
• Strong spoken and written English to communicate comfortably with the founder and international clients.
• Fluent French for client service and business communication.
• Fluent Darija for local clients and everyday business conversations.

WHO WE ARE LOOKING FOR
• A genuine watch enthusiast who enjoys learning about brands, models, movements and details.
• A friendly, confident communicator who listens carefully and enjoys meeting people.
• Someone honest, reliable, punctual and discreet.
• Good organisation and the ability to follow through without repeated reminders.
• Comfort using WhatsApp, email, calendars and basic spreadsheets.
• A willingness to ask questions, accept feedback and learn.
• Availability for full-time, primarily on-site work in Casablanca.

You do not need to know every watch reference or have worked in a luxury boutique. Be comfortable checking an answer rather than guessing.

Sales, hospitality, customer service or administrative experience is helpful but not required. Product knowledge and our processes can be taught. No particular degree is required.